A day in the life of Andreas Künzle

Erza Mehmeti: How long have you been with KYBURZ?

Andreas Künzle: I have been with KYBURZ for 6 years. First I was employed in production as a mechanic and after about 3 - 4 years I was taken on by Hanspeter Wepfer in the fleet team.

Erza: What are your activities?

Andreas: I work in the Fleet department as a supporter. My focus is on communication. Simply put: unhappy people call me, I listen to them, look for a solution and then help them to be happy again. Of course, I have many other tasks, but I don't want to bore readers with details.

Erza: What is your typical daily routine?

Andreas: I usually start work between 07:30 and 08:00. At the moment I work in a home office. Although I don't have a commute, I still don't manage to start earlier. The first thing I do is check my emails, look at our ticket system and prioritise tasks according to urgency. For normal requests or known problems, I answer directly. For more difficult cases, we usually find a solution after consultation with the team. As soon as the new tickets are answered, I check the daily fleet reports. If all the data in the reports are correct, I am happy. If this is not the case, I have to generate and send the report again manually - then I am unhappy. This rarely happens, but it is extremely time-consuming every time. The rest of the day's work is always broken up by requests like: Hans has forgotten his password again, Vreni wants her vehicle to be called "The Fluffy Flash" and Köbi wants an Excel file with all vehicles, licence plates and kilometres driven. Almost every day I work until 5 p.m., sometimes it can be later. 

Erza: What do you like? What not so much?

Andreas: I like contact with people because it is easy for me. I am also on a first-name basis with most of our clients or prospective clients. What I like less is when I have a problem and can't solve it myself. Or when I can't answer a question immediately or the question doesn't belong to my area of responsibility.

Erza: What do you like to do in your free time?

Andreas: In my free time I like to go fishing. I also like to learn new things - that can be anything. For example, Carmen gave me an aquarium and I'm learning how an ecosystem keeps itself in balance. In case Carmen wonders if the aquarium is set up: completion Q4, 2021! I also like to read, but not books - mostly articles, about almost everything, such as: medicine, geopolitics (the Chinese are making the running!) or about fighter jets, to advise Hans-Peter Erni. I am a smorgasbord of useless knowledge. Yes, and I love to cook, I'm good at that too. All those who have been cooked for by me so far have fond memories of the experience.

Finally, I would like to thank Erza for the interview, a great honour!

26.02.2021, ERM