Kaito: How long have you been at KYBURZ?

Havin: I have been at KYBURZ since 19 August 2024.

Kaito: What is your role?

Havin: I started my commercial apprenticeship in the summer and I am currently working in-house. My tasks include processing incoming orders and recording details of interested parties, to whom I also send brochures. I also check the vehicles before delivery to ensure that all quality standards are met. Another area of responsibility is invoicing for the vehicles we sell and sending out the test drive day flyers. In addition, I make sure that sufficient office supplies are available and regularly check whether there are enough operating instructions for our vehicles that are still to be delivered.

In the office, I also make sure that our letters are not only correctly stamped, but also sent reliably and on time. In the near future, I will also take incoming calls from customers and forward them accordingly.

Kaito: What motivated you to work at KYBURZ? And how does this job differ from your experiences in other internships?

Havin: What motivated me to work here was the wide range of opportunities to gain insights into different departments and to gain valuable experience. During my taster apprenticeships in the banking and insurance industry, I was also able to gain interesting insights, but I found the MEM industry to be far more instructive and varied.

Kaito: Which task during your week did you find most exciting and why did it stand out for you?

Havin: I find it particularly exciting to process orders because I can use and demonstrate my skills in a targeted way.

I find working with the Driver and Vehicle Licensing Office to be extremely interesting, as are the processes of redeeming or cancelling ID documents and requesting duplicates. These tasks allow me to take on responsibility and develop my organisational and communication skills in a targeted way.

Kaito: Is there a school subject that you particularly enjoy or are good at?

Havin: I particularly enjoy the subject IKA (Information, Communication, Administration). I am very good at this subject and am learning how to use the most important office programmes on the PC. These programmes are not only part of my daily work, but are also extremely useful in my free time.

Kaito: Is there a department you are particularly looking forward to getting to know, and what knowledge do you want to contribute to the team there?

Havin: I am particularly looking forward to the service administration department, because I will be able to gain a deeper insight into the processes involved in repairing vehicles. Although I already have experience in dealing with customers from the office, I am particularly interested in how the processes work in the event of an accident, especially in connection with insurance issues and liability regulations.

Kaito: Is there a goal you definitely want to achieve in the next few years?

Havin: My goal for the next few years is to successfully complete my apprenticeship. I also want to take my driving test.

Kaito: Which KYBURZ three-/four-wheeler stands out for you, and what do you like about it?

Havin: The DX2 is perfect for the warmer seasons, while the PLUS II is ideal for the colder months. I often ride both models during my lunch break and particularly appreciate their versatility and reliability. I also like the DXP, because in contrast to the PLUS II, it is also available in the 45 km/h category.