We need a service network

After a few teething problems, production of the DXP vehicles got off to a good start, and a lorry full of vehicles left the halls of the FBT company in Thörigen every day. A very nice picture that balanced the many hours worked and all the difficulties nicely.
What we urgently needed was a service network. Carmen Krauer was training to be a commercial employee at the time. Together with her, I forged a concept of how the service should be set up. The concept was discussed with the responsible people in Bern. They had good questions, some of them very unpleasant. The concept improved bit by bit until it was ready for implementation. But how were we to win over the service partners? A service concept was no good without service partners who also had to be trained on our vehicles. How could we manage all this in a short time? Grindelwald! The answer to the question appeared in my mind’s eye. I now knew where to find the key to our service partners, but not yet how it all made sense together. The only thing I knew was that we had helped the Grindelwald postmen to get good delivery vehicles. Now they had to help us win the service partners. One phone call was enough, and they assured us of their full support. But where should the training take place? It was difficult to find a suitable building. Francesco visited them, and together they went to the Palace Hotel. There was the biggest hall in the whole village - just big enough for the planned training. A little unsettled, Francesco called me: It was a very nice room, as one imagines a room of the Hotel Palace, not really the typical workshop. I was thrilled. It was exactly the right environment for us, the DXP and the future partners. After all, we wanted to offer them something. "You have to sow before you can reap." After all, I had learned that from the gardener for whom we had once built his cucumber harvesting vehicle.
Full of anticipation, I told my contact at Swiss Post that the training of the postal vehicles for the service partners would take place in Grindelwald! "Grindelwald? What for?" The responsible people at Swiss Post asked, the staff asked, even some service partners I was already in contact with asked incredulously. Grindelwald! I just knew it had to be there, with the help of our friends, the postmen, and in the main hall of the Hotel Palace. I wished for a test drive on the ski slope! The people of Grindelwald made it happen. They themselves instructed the responsible people from Bern and the service partners on how to drive our DXP on demanding terrain.

The actual service training took place at the Palace Hotel. In the most beautiful hall with stylish oil Wit With beautiful paintings on the walls and Persian carpets, we set up our vehicle lifts to show the service partners the inner workings of our products.
The food was excellent. After two events, we had met over 90 possible service partners. They were all trained on our vehicles and most of them had signed a contract with us. Our service network was complete!
In addition, we had managed to get all the Swiss Post mobility managers to come to Grindelwald. They were personally looked after by the postmen. Since then, I have not heard any more disagreements between the head office in Bern and the Grindelwald post office. We were all very satisfied with what had been achieved.

I learned from this:

• Unconventional ways lead to the goal.
• With the right staff, organizing a service training course is a lot of fun.
• You have to talk together, that's how mutual trust is built.

Click here for the video of the service training.