Iceland becomes a customer, Finland as well

A delegation from the Icelandic Post had registered interest. They were looking for vehicles for their distribution. After we showed them our products and they test drove the vehicles in detail, they thanked us and told us a little later that they had decided on similar products from Chinese production. Ours were excellent, but the Chinese ones were much less expensive. We thanked them for their interest and made ourselves available for further questions. A little later they called for the first time: The first Chinese vehicles had broken down, could we explain why? We certainly could. Iceland has a special climate: a mixture of salty sea air and volcanic dust is a challenge for all bearings and especially for the electronics, which are specially protected for this reason. The explanation made sense to them and a short time later they appeared at our company again, this time with the intention of ordering our vehicles.

Iceland not only has difficult climatic conditions, it was also difficult to find good mechanics and to train them. The service technician we found worked with his father. Together they imported and serviced motorbikes. Occasionally, however, the son was on an excursion or was repairing the drive of a fishing boat. So we had also trained the post to do repairs ourselves. At another meeting, an employee of the post office told me that fairies and goblins had a long tradition in Iceland. It had also happened that a road had to be diverted because accidents had happened again and again for inexplicable reasons. A goblin communication expert had then suspected that they had not agreed with the routing. After the rerouting, there would have been no more accidents. Since we have few problems with vehicles in Iceland today, I suspect the leprechauns agree with the Icelandic Post's choice.

A little later, the Finnish Post Office contacted us, they also wanted our vehicles. I personally flew to the head office in Helsinki. The sales talk was very short. Kari said I didn't have to sell him our DXP, he wanted it out of conviction. Puzzled, I asked him why? He just said that a product that was proven in Iceland was also good for them.

I learned from that:

• Every customer is important.
• We would do well to also take leprechauns and fairies into account in sales talks.
• Iceland and Finland are beautiful countries and the people are very warm.